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Haulage, Highwire and Holiday

Cornish Riviera

You may have noticed I’ve been away on holiday. The gorgeous silence emanating from here plus the profusion of holiday snaps on Instagram were two helpful clues. We’ve had a super time in Cornwall, helped along by some fabulous warm sunny summer weather. As I collect my thoughts and prepare to depart for Chicago to speak at Illinois SHRM 2013 in a couple of days time, I would like to share a random bunch of thoughts that percolated to the top of my mind while we were away.

Haulage

We decided to travel without a car this year. Cornwall is not known for its abundance of public transport links but we figured we could make it work and if all else failed, we’d hire a car for a day or two. In the end, no car was necessary, as with just a smidgen of planning we managed to get everywhere we wanted by train, bus and ferry boat. We first took the train to Penzance (lovely) from where we visited Lands End, Sennen Cove, St Ives, St Michael’s Mount and enjoyed frequent trips to neighbouring Newlyn. We mostly used buses to get about plus a couple of good long walks and a short train journey. We next caught a train to St Austell (not lovely, sorry but that’s how it is) from where we visited The Eden Project, Mevagissey and Fowey. This leg of the journey was covered using buses and a ferry.

I guess the reason I wanted to scribble this note down is that here in the UK, every summer we hear about nightmare traffic jams into and out of Cornwall, as holiday makers pour into an increasingly narrow strip of land. Maybe next time you head off on holiday, take a look and see what other transport alternatives are available instead of defaulting to the car? When you’re not driving, you experience things at a different pace, and the trips themselves become a part of the holiday rather than simply getting from A to B. We did make one big mistake, and that was to cram all our stuff into two biiiig suitcases. Lugging those from London – Penzance – St Austell – London was not fun, shoulder massage please.

Highwire

On arrival at the Eden Project Keira immediately wanted to ride the zip wire. The wire is about 500 metres long and 90 metres high as it whizzes you right over the Eden Project domes. The holiday was full of enthusiasm so we all agreed to try it and hopped on the bus to take us to the jump off point. During the safety briefing Carole and I exchanged a coupe of nervous glances and laughs, then we climbed the tower to the jump off point. I’m OK (ish) with heights but to see the whole of the Eden Project laid out at your feet while peering at a thumbnail sized landing spot way off in the distance is quite the sight to behold. Somehow I ended up being the first of the three of us to jump. In that instant at the edge of the platform my stomach knotted and a million reasons why I should not do this crazy thing filled my head.

Quickly, before I got to reason number one million and one, I jumped and flew across the Eden Project. About halfway across I relaxed my grip a little and a few seconds later it was all over. Keira followed, arms waving, enjoying every second, and I managed to get to my phone (they pack up and transport all your stuff separately so nothing falls out of pockets etc) and film Carole’s journey. If you watch the video below (it’s only 48 seconds) you get a sense of the scale of the ride. For most of the film, Carole is a barely discernable teeny pinpoint in the distance. The ride was a great experience for three reasons. The initial step off the platform was a great ‘overcoming your fear’ moment, the ride and the view itself was breathtaking, and watching Carole manage to take the leap, and seeing Keira attack the ride with such enthusiasm was hugely affirming.

Holiday

I hadn’t appreciated how much we needed a break until the train pulled out of Paddington and we all began to relax. Keira’s had another successful and busy year at school, Carole works really hard on planning and delivering her swimming teaching, and since last year we’ve all rallied round to sort out the mound of paperwork involved in finalising Dad’s affairs, and keep What Goes Around, going around. I have nothing to gain from constructing some false life-veneer that shines with artificial brightness, so I’m not going to. As enjoyable as work and life can be, it is also tough, and you need to change, the pace, the place and the purpose periodically to really feel alive.

Seth Godin is attributed with this quote. “Instead of wondering when your next vacation is, maybe you should set up a life you don’t need to escape from.” Now, I think a little of what Seth has to say is of interest, but not this. In fact this quote is my reason number 72 in the ongoing series, ‘Why Seth Godin ain’t so smart’. Thanks but no thanks Seth, I love my life; humps, bumps, ascents, descents, peaks, troughs, losses, loves and escapes.

Here’s a quick Flipagram to give you a feel for what we’ve enjoyed these past twelve days or so. Next stop, Chicago!

photo credit

These Things I Believe

These Things I Believe

Fear sucks

Artistry is underrated

Productive beats busy

Vulnerability is courage

Connection gives us meaning

Conversations are the bond

Flow beats work-life balance

I love the fact that in your busy day, you still find the time to pop by here and check in. Really, I appreciate it. I love to write and because I love it – I work hard, so it takes it out of me. For the next couple of weeks I’m gonna slack off a while. I’m not saying complete radio silence, but for sure I’m gonna turn it down a bit.

In the meantime I’ll leave you with the opening slide for my upcoming talk in Chicago, which is about connections. This image is both inspired by, and for my family. It’s an adaptation of my Twitter bio and it’s a brief adaptation of a fantastic piece by my friend Joe Gerstandt. I am simultaneously very excited and nervous about giving this talk. In my head I have the courage to go all out and deliver a session that will involve people, invite them to think differently, and leave a mark for a long time. And the thing is….man, fear sucks – and I will overcome.

Keep it honest.

Love – Doug

What We Are Not

History

In my penultimate role for BT I set up the Corporate Social Responsibility (CSR) strategy and team for the Wholesale division. It was great fun and we had a lot of success engaging customers, colleagues and suppliers in finding better ways of serving each other and working together. After I left BT to set up What Goes Around I offered CSR consulting and research as one of our services. I’ve been trading for very nearly four years now and in that time I have researched and written one CSR report for a client, and that was back in 2011.

Now

The focus at What Goes Around is currently all about enabling companies to be more effective through improving communication, collaboration and creativity. My experience in the field of CSR and sustainability is no longer current, clients don’t think ‘We must get Doug in for advice on our CSR strategy’, and CSR no longer fits closely enough with the work I love doing.

Stop

So as of today, I no longer do CSR consulting and research. Over the summer months I’ll be thinking even more carefully about what I am not, so that in turn, you will more clearly see what I am. I am on a journey, this step will take a few more weeks to finish thinking through, and it’s something I’m very excited about. As things become even clearer, I hope it excites you too.

Thanks

There is another, perhaps even more important reason why this change is necessary. Once clients engage and then work with me I typically get lovely, helpful feedback on my approach and the outcomes of our collective endeavours, but at the same time, I know that people are sometimes confused about what I offer, and how I can be of use to them. As Neil Morrison elegantly put it to me, ‘Your conversion rate is great, but you simply don’t get enough enquiries’. Rob Jones has made similar observations, and they’re both right, and the situation is not good enough. It’s not good enough for our customers, or for me.

As well as acknowledging Neil and Rob’s help – I also want to give a hat tip to Ian Pettigrew And Ed Percival. Ian and Ed have been generous with their time on a few occasions recently, offering time to think and useful advice around clarity and purpose.

Question

So my question to you today (and whether you are the head of a department, a front line employee, a board director, a small business owner or any point in between, it makes no difference), is this. What do you offer that nobody wants? Find it, and stop it so that you can free up time for something more effective, more productive and more enjoyable instead.