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Purple Patch

My last few scribblings have drifted through a few leadership lessons, to something a little more…personal. I found the flow of which I spoke last week deposited me briefly in a purple patch.

Purple patch: A period of excellent performance, where nearly everything seems to go right, and work properly.

This particular purple patch started with a magnificent achievement. Not delivered by me, but by my daughter. Last Friday Keira mastered the art of bicycle riding – look ma, no stabilisers. Purple bike. The following day saw Keira and I join forces with good friend Tamsin Webster on another phase of our London Elephant hunt. We found another 40 of these fantastic beasts scattered around London, many of them with more than a hint of purple. Sunday was spent in the garden. My purple radar is by now finely tuned, and I see purple flowers everywhere.

The world of work is becoming very purple too. Lots of useful, productive discussions. Proposals written with a sense of real purpose. Negotiations entered into with a genuine sense of reciprocity in mind.

I read a great post today by my buddy Matt Cheuvront. He’s a flowful guy, recently married, and recently the founder of his own business. He’s wise…beyond his years. Matt’s talking about some useful lessons learned in his short time as founder of his own company. I’ve lived, and am living these lessons. Lessons like: Don’t be (too) Proud, Offer Something Tangible, and Don’t Chase Money. He strikes a chord. And he makes me think. Employee engagement is not just the preserve of bigger businesses. It matters to all of us. Even us (currently) small businesses.

Purpose, motivation, productivity. Flow on.

We’re learning, growing, and flowing. Are you?

Flow

This week has flow. You know? I know.

It started with a delightful weekend camping in the New Forest at Toms Field with family and great friends. We cycled to the Royal Oak in Fritham, enjoyed their beer. Moths were spotted and identified, including the beautiful White Ermine. And we enjoyed the British weather in all its glory.

My daughter Keira is seven, and she is blessed with what you might call a sunny disposition. I felt humbled watching her skip through puddles on a persistently drizzly final day at camp singing “It’s the best day ever”. And boy, right then she meant it. How motivating.

And on went the flow.

Yesterday and today.

Journeys into and out of London with multiple connections, all seamlessly made.

Purposeful, genuinely interesting meetings.

Reinforcing great connections, making great new ones.

Sharing ideas, loving listening.

A few days of jigsaw puzzle pieces, perfectly fitting.

Flow. Tomorrow? Hope so. You?

Stop Doing Dumb Things Awards – The Odd One Out Round

OK contestants, a little fun for you now. Which of these is the odd one out?

1 – Ocado

2 – South Eastern Trains

3 – Boris Johnson

4 – BT

The answer is – Boris Johnson, he’s the only one not busy doing dumb things to customers and people this week.

Boris was at BASE London yesterday talking about exciting plans for cycling in London, new lower emission buses, and a sustainable Olympics for 2012 and beyond. He’s an interesting and entertaining speaker who is clearly passionate about developing London as a sustainable city. Good work.

The others?

Ocado has previously made a big noise about how 100% of their fleet of delivery vans all run on environmentally friendly diesel. That is until a photographer spotted the vans filling up on regular diesel and sent the evidence to The Independent newspaper. “Yes it’s true that in London our vans do use regular diesel”, a spokesperson for the company confessed when confronted. Well just say so then eh? Transparency pays, credibility dented.

http://www.independent.co.uk/environment/green-living/ocado-the-ecofriendly-firm-that-runs-on-diesel-1983906.html

Southeastern Trains has been spotted selling first class tickets for a train service without first class seating. A £9.90 premium on the London to Dover Priory buys you….well nothing as it turns out, as there is no first class service on the train! Although there is a slower train with first class seating which takes you from London to the coast in almost an hour longer. You couldn’t make it up. The story expands in embarrassing detail here, the attempted justification for this dumb things is hilarious

http://www.independent.co.uk/news/uk/home-news/rail-firms-accused-over-missing–firstclass-seats-1983916.html

BT are in the news this week. Staff were asked by their union to vote on a strike over their latest pay offer. The pay offer is 2%. BT’s CEO is “showing restraint” by opting for a pay rise of 2% himself. That will see his salary go up to £867,000. Well done. Do the same as the workers, we like that. So, I wonder when BT will announce a staff bonus for all employees in excess of 100% of salary? Yup, Mr Livingston is “showing restraint” by trousering a £1.2m bonus at the same time as insisting that staff be satisfied with a 2% rise in pay. Of course there will be arguments that bonuses are not the same as pay rises, we get that. But in the league of do as I say, not as I do, this dumb thing tops the lot.  And please, don’t get me started on service. I wonder how my mate who had to endure 8 days without broadband service as BT struggled to deliver a repair service feels about this?

http://www.ft.com/cms/s/0/b8b12d6a-69ef-11df-a978-00144feab49a.html

So – that’s the awards handed out, or is it? If you’ve spotted anyone doing dumb things to customers this week, please let us know.