Who was that masked man?

You remember I wrote a story about a guy buying his lunch…? Of course you do. You remember I said I would tell you the name of the company that responded so quickly and effectively to the guy in our story?

It was Marks & Spencer. Stuart Rose contacted me and quickly put his customer experience train on the fast track. Powerful, purposeful, passionate and profitable. His final comment to me was “keep spending”. I shall Stuart, have no fear, I shall.