Time Travel – And Other Workplace Myths

Yesterday my friend Heather Bussing posted a link to a great little post by Scott Berkun titled ‘What Work Traditions Need To Go Away?‘ There’s loads of good stuff in the post, and in particular the challenge to ‘hour long meetings by default’, caught my eye. Last week I ran a workshop called ‘It’s Good to Talk – So Why Don’t We?’ for clients of the law firm Boyes Turner. The session was a mix of culture, behaviour and method around one of my favourite subjects, having more productive conversations at work.

During the workshop we observed that typically, people allow their diaries to be filled with back to back meetings, from 09:00 to 10:00, from 10:00 to 11:00 and so on, often running right through the day. I’m curious, how do you get from one meeting that finishes at 10:00 to another that starts at 10:00? Without the benefit of time travel, which I’m pretty sure is as yet not invented, you can’t. And at what point during your 09:00 meeting do you mentally disengage from what is going on around you in order to prepare for your 10:00? You can see where this is going, can’t you? Straight to some kind of Outlook Calendar invite infested, counter productive, unhealthy hell. And yet you persist with it. I persist with it. We all persist with it.

During the workshop, the short term fix we proposed was, if meetings are to start on the hour, then they need to finish by five to the next hour, at the absolute latest. Granted – this is a sticking plaster solution to a much deeper slavish cultural attitude, but at least this way, you get five minutes to walk from your 09:00 to your 10:00.

The Workplace Myth theme has also been on Neil Usher‘s mind too. Neil has co-created an wonderful Storify centred on #workplacemyths. It is recommended reading, festooned as it is with humour, agony, cartoons and a wonderfully sad video called Misery Bear Goes To Work.

I love how the separate togetherness of the Internet threads all this wonder together, and I encourage you to check out Scott’s post, and Neil’s emerging Storify. I’d love to hear from you too, if you have the time of course 😉

photo credit

It’s Good To Talk

I’m in London today running a workshop on Managing Difficult Conversations with Boyes Turner. Conversations are a critically important part of my work and I’m intrigued to see how the day pans out. One of the reasons why people find certain types of conversation difficult is that we’ve simply fallen out of the conversation habit. Modern work relies heavily on email, and whilst email currently has a place for exchanging information, as the following figures* show, it doesn’t serve us well as a conversational medium, at least not if we want to be clearly understood.

How Well Do We Communicate

When you’re busy and your inbox light is winking seductively at you – it might feel tempting to resort to a hasty note and a quick press on the send button, particularly if the subject matter looks a little…awkward? But if you want to prevent awkward becoming difficult and difficult becoming even worse, why not pin this little chart on the wall as a reminder that when you want to be understood, it’s good to talk. 

* Source: Profs. Justin Kruger of New York University and Nicholas Epley of the University of Chicago

End It

Finish is part of my New Year Evolution. To me it means both complete stuff, and end stuff that isn’t cutting it anymore.

Since February 2009 I’ve run a LinkedIn group called ‘Is Bad Behaviour Killing Big Business?’. Over time we’ve had loads of good conversations – done some wonderful networking and sparked some useful creative ideas together. And then, sometime around the end of 2011, I lost the drive to continue curating the group. Early in 2012 I wrote to all the participants about the state of the group and a few people encouraged me to keep on going. I tried – and the moment has passed, the love is lost.

About ten days ago I wrote to all the members again, this time to inform them of my decision to delete the group. I’ve concluded that the last thing the world needs is a dormant LinkedIn group, though to be honest with the amount of spam on there maybe a quiet refuge ain’t so bad eh? But seriously folks – you can’t engage with everything, at least not effectively. So today I have deleted ‘Is Bad Behaviour Killing Big Business?’

Finish is part of my New Year Evolution. To me it means both complete stuff, and end stuff that isn’t cutting it anymore. What can you end?