The ups and downs of engagement

Why is engagement going down in the UK and up in the USA?

There is an interesting report in HR Magazine this week that engagement in the UK is going down. What I find even more interesting is that in the USA it is going up and globally, it is staying the same. A rise in the USA seems at odds with the growing “99 percent” and “Occupy Wall Street” movements.

And what is happening in the UK? What specific things are people doing or not doing here that are leading to the problems?

I don’t know, but I think it is worth trying to find out. That’s why I’m helping with the Stop Doing Dumb Things Unconference. The Unconference is part of a journey to explore opportunities for collaboration and engagement, with better service as a goal.

Genuinely engaging business involves employees, customers, suppliers, communities and other groups too. That’s important and it goes far beyond good business too. It touches deep needs for sense of connectedness and purpose: intrinsic motivations.

If you would like to be part of a growing group of interesting people coming together in London on November 23rd to learn, share and challenge for better ways of working, simply grab a ticket. We’ll then send you details of some useful ways to engage and we look forward to meeting you and to sharing a useful and enjoyable day together.

Heroes – Lau Tsu

Statue_of_Lao_Tzu_in_Quanzhou

Here is our second post in the Heroes series. This one is written by Richard Baker. Richard is an experienced and innovative senior leader with a passion for employee engagement and customer service. With over 17 years strategic and tactical management experience, he currently heads up employee engagement and internal comms for a UK rail company. He’s also an expert advisor to the Goverment sponsored Employee Engagement Taskforce ‘E4S’.

You can engage with Richard via Twitter, LinkedIn and his blog. Take it away Mr Baker:

‘My Heroes. That’s a tough one.

When Doug first asked me if I’d be interested in guest blogging for him I said yes (I say yes quite often, and then live to regret it). He wanted some people to blog about who their heroes are and, on the face of it, you’d think that was quite simple.

However admiring someone, or an aspect of someone, is quite different to publicly announcing that someone is your hero isn’t it? I admire lots of people for the challenges they have overcome, or their fantastic achievements. These people tend to be people I know, I work with or I am lucky enough to call a friend or family.

I’m in my late thirties now and I’d like to think I’ve experienced more than most people my age (it’s that ‘yes’ thing again). As a result, I’ve learned a lot about people, their motivation and what inspires them. By the same token, I’ve learned a lot about myself; what I excel at and what my limitations are. The same goes for the heroes I had in younger life. As I’ve become less naive I’ve realised that rarely are our heroes all they promise to be.

That’s the problem with heroes isn’t it – they rarely live up to expectations. Our heroes today are protected by PR gurus, spin doctors and advisors whose job it is to protect their image, their ‘brand’. Not particularly authentic is it?

And so, instead of looking elsewhere for inspiration, I’ve turned to myself.

I tweeted a few months ago something along the lines of ‘instead of looking to others to inspire you, be the person who you aspire to be like’. Turns out Gandhi had already said a similar thing much more succinctly in ‘You must be the change you want to see in the world.’

Imagine what a world this would be if we all did what Gandhi said.

Our heroes are often thought of as great leaders. Think of a hero you have – would you follow them? Would other people? Do other people?

What then defines a great leader? What do we need to be, to be the people we aspire to be like?

Lau Tsu lived in the 6th Century BC. He was a philosopher in ancient China and wrote Tao Te Ching, often called simply Laozi after its reputed author. It describes the Dao (or Tao) as the mystical source and ideal of all existence: it is unseen, but not transcendent, immensely powerful yet supremely humble, being the root of all things.

Accordingly, we (humans) have no special place within the Dao, being just one of its many manifestations. People have desires and free will (and thus are able to alter their own nature). Many act “unnaturally”, upsetting the natural balance of the Dao. The Daodejing intends to lead students to a “return” to their natural state, in harmony with Dao.

Laozi encouraged a change in approach, or return to “nature”, rather than action. He wrote that technology may bring about a false sense of progress (and this in the 6th Century BC!) The answer provided by Laozi is not the rejection of technology, but instead seeking the calm state of wu wei, free from desires.

One of Lau Tsu’s most famous quotes is also a great recipe for a leader. It contrasts with our western view of what leadership is; great ‘leaders’ often have great egos to match! The alternative, and perhaps more enlightened view of a leader is as follows; “A leader is best when people barely know he exists, not so good when people obey and acclaim him, worse when they despise him. But of a good leader who talks little when his work is done, his aim fulfilled, they will say: We did it ourselves.”

If you’re looking for a hero to follow, that’s a good place to start.’

Photo c/o Tom@HK

Teamwork – Messing about in boats

Last week I spent a hugely enjoyable day aboard the Midnight Star. Cap’n Glenn Le Santo had advertised for four crewmates to join him on a canal trip from Limehouse Basin to Camden Lock. Having recently had such fun with the Never Records experiment (a result of simply saying yes), I decided to take advantage of this next opportunity. I said yes. We were joined by lookout Barry Furby, vice admiral KateGL and first mate Ntathu Allen. I was cabin boy.

The day was a mixture of hard work and serious relaxation. Operating locks is tough and I lost count how many we journeyed through. Drinking beer and great conversation is the reward. Here are a few more pictures from the trip.

boat beer boat
boat beer boat
Step into the light - emerging from the Islington tunnel

The day closed with a great canalside party where more twitter folk, including Claire Boyles, joined in for beer and conversation. I managed a quick sketch of the canal to keep my learning to paint experiment flowing (ouch!).

Camden Lock
Camden Lock

This was a great day on many counts. I met new friends. I saw London from a totally new viewpoint. I practiced aspects of team working. I painted. I enjoyed myself.

The teamwork aspects of the day were really powerful for me. We were all very different people and had never worked together previously. From a fairly clunky start at Limehouse we improved our teamworking efforts considerably by the time we moored up at Camden Lock. The sequencing of activity improved and as we worked together and became more aware of each other, we gently and easily shifted from one task to another, playing to our strengths.

Increasingly when working with teams who are seeking to redefine and improve the way they work, I’m encouraging people to try new experiences together. Being in different places, seeing and trying different things, and achieving new things together are all useful and enjoyable ways to make work better. Difference is very powerful, and when we can integrate people’s skills and enthusiasm without losing their difference, we can achieve great things together. Aye aye Cap’n.