I commute by bike into London when I can. Well today, I had to resort to the train (booo).
When I got to the station the newspaper guy spotted me coming and already had my paper ready. I haven’t seen him for weeks. That proactive service gave us a few seconds to talk. We talked about working over Christmas, he suggested I cycle in on the days he is closed (well he can’t sell me a paper when he’s not open). We wished each other a Happy Christmas. I also bought two other things (unplanned). Good work newspaper guy.
I want to ask you a question:
Can you please share with us the very best customer experience that has happened to you in the past few weeks? It’s got to be a great one, no whingers or misery guts for now, that comes later!
Hurry up now, don’t be shy 🙂
I flew to Ireland at the weekend with Easyjet. Checked in online. No queues. I didnt pay any extra but I got a front row seat both times, no one talked to me, no one messed anything up. No one gave me inedible food. It arrived near enough on time bothways. I had low expectations, they were fully and simply met. I think that’s good service. That’s because so many airlines promise something and dont deliver. Just doing the basics in an industry that doesn’t is “differentiation”.