Heroes – Lau Tsu

Statue_of_Lao_Tzu_in_Quanzhou

Here is our second post in the Heroes series. This one is written by Richard Baker. Richard is an experienced and innovative senior leader with a passion for employee engagement and customer service. With over 17 years strategic and tactical management experience, he currently heads up employee engagement and internal comms for a UK rail company. He’s also an expert advisor to the Goverment sponsored Employee Engagement Taskforce ‘E4S’.

You can engage with Richard via Twitter, LinkedIn and his blog. Take it away Mr Baker:

‘My Heroes. That’s a tough one.

When Doug first asked me if I’d be interested in guest blogging for him I said yes (I say yes quite often, and then live to regret it). He wanted some people to blog about who their heroes are and, on the face of it, you’d think that was quite simple.

However admiring someone, or an aspect of someone, is quite different to publicly announcing that someone is your hero isn’t it? I admire lots of people for the challenges they have overcome, or their fantastic achievements. These people tend to be people I know, I work with or I am lucky enough to call a friend or family.

I’m in my late thirties now and I’d like to think I’ve experienced more than most people my age (it’s that ‘yes’ thing again). As a result, I’ve learned a lot about people, their motivation and what inspires them. By the same token, I’ve learned a lot about myself; what I excel at and what my limitations are. The same goes for the heroes I had in younger life. As I’ve become less naive I’ve realised that rarely are our heroes all they promise to be.

That’s the problem with heroes isn’t it – they rarely live up to expectations. Our heroes today are protected by PR gurus, spin doctors and advisors whose job it is to protect their image, their ‘brand’. Not particularly authentic is it?

And so, instead of looking elsewhere for inspiration, I’ve turned to myself.

I tweeted a few months ago something along the lines of ‘instead of looking to others to inspire you, be the person who you aspire to be like’. Turns out Gandhi had already said a similar thing much more succinctly in ‘You must be the change you want to see in the world.’

Imagine what a world this would be if we all did what Gandhi said.

Our heroes are often thought of as great leaders. Think of a hero you have – would you follow them? Would other people? Do other people?

What then defines a great leader? What do we need to be, to be the people we aspire to be like?

Lau Tsu lived in the 6th Century BC. He was a philosopher in ancient China and wrote Tao Te Ching, often called simply Laozi after its reputed author. It describes the Dao (or Tao) as the mystical source and ideal of all existence: it is unseen, but not transcendent, immensely powerful yet supremely humble, being the root of all things.

Accordingly, we (humans) have no special place within the Dao, being just one of its many manifestations. People have desires and free will (and thus are able to alter their own nature). Many act “unnaturally”, upsetting the natural balance of the Dao. The Daodejing intends to lead students to a “return” to their natural state, in harmony with Dao.

Laozi encouraged a change in approach, or return to “nature”, rather than action. He wrote that technology may bring about a false sense of progress (and this in the 6th Century BC!) The answer provided by Laozi is not the rejection of technology, but instead seeking the calm state of wu wei, free from desires.

One of Lau Tsu’s most famous quotes is also a great recipe for a leader. It contrasts with our western view of what leadership is; great ‘leaders’ often have great egos to match! The alternative, and perhaps more enlightened view of a leader is as follows; “A leader is best when people barely know he exists, not so good when people obey and acclaim him, worse when they despise him. But of a good leader who talks little when his work is done, his aim fulfilled, they will say: We did it ourselves.”

If you’re looking for a hero to follow, that’s a good place to start.’

Photo c/o Tom@HK

I Love it When a Plan Comes Together

The A Team

Truth be told I did not plan everything that I’m about to tell you, but enough was planned to warrant trotting out the famous A Team saying. The past week has been overwhelmingly excellent.

It exploded into life last Friday as Ailsa, Jose and I sat on the 12.06 train as it slid out of Paddington. The prosecco cork popped and we were on our way to a camping weekend near Croyde to which we and many others had been invited through connections made on Twitter. The camp was a blast and I suggest you read Mel’s blog post about how she came to be involved.

Everyone who went contributed to the fun, the food and the fooling about – it felt like a real community gathering. Lots of high quality goings on happened and I want to tell you about two things which people said to me about me that were truly uplifting. I’m not going to mention names but I’m so motivated by these two things I can’t resist sharing them.

On the Friday evening I got my guitar out and tuned it then played for a while. I just fiddled with a few tunes then someone stuck an Ipod on so I stashed the guitar. I lack confidence at times and this was one of those times. The following day one of my fellow campers referred to my playing the night before and he used the word magical. I’m grinning as I type. His feedback was magical and helped motivate me to lead a good 90 minute singalong later that evening.

Shortly after camp closed I dropped a line to a fellow camper to say thanks for the fun, great to meet you and all that. I got a lovely reply:

It was lovely to meet you and I found your willingness to just have a go and learn new skills quite inspirational!

This was in part a reference to my latest experiment where I’m teaching myself how to paint. These two moments stood out for me in an aready outstanding weekend.

On Monday I had a bit of a whinge about a poor customer experience. What’s so excellent about that? The company involved picked up on it via Twitter and engaged and went above and beyond the call of duty to fix things. As a direct result they now have a happy customer, me, at least one more new customer, and hopefully a bunch of curious people keen to find out more about them. Read all about it here. Well done Naked Wine.

On Tuesday my laptop went pop. What’s so excellent about that? Well not much but a lack of readily available technology got me talking on the phone with folks and scribbling instead of typing. It’s easy to forget the art of conversation and writing, this minor bump in the road steered me in enjoyable directions (though if you’re reading this mister repair dude I’d really like it back soon, thanks).

On Wednesday I met Rob for lunch. We had a great conversation that focussed largely on how to grow my business. It was fabulous to get such constructive, useful straight talking from someone I know and respect. Cheers Rob, you are a super star.

On Thursday Alex sent me a box of brownies. Delicious chocolate brownies. What a fabulous surprise. Go here, buy some, enjoy. Later that day I collected Keira from school which is always a real pleasure. We concluded our time together that evening with a storming game of Super Mario Bros on the Wii – what a laugh!

Today is Friday. I’m heading into town to meet Flora for lunch. Trust me that is an exciting and motivating treat in itself. Then, after lunch I’m off to Never Records to take part in the Merge Festival. I’m going to record the wonderful Human Resource and it wil be pressed onto vinyl. No need to panic about me storming the charts there will only be two copies pressed. One for me, one for Never Records. I am superexcitednervous about this – I hope it will be enormous fun.

So there you have it. A somewhat indulgent post about a somewhat excellent week. All made possible through high quality relationships and practice. The more we practice the luckier we get folks. Have a stunning weekend, I couldn’t have done this without you.

I Walk the Line – I’ll Treat ’em Fine

Last week I republished a short piece on Scribd titled “Employee Engagement – How Would You Advise an Organisation to Improve it?”

It’s a simple piece co-created by many people who provided short, ideally one sentence answers to the question. David Marklew got in touch to offer a little more. He rewrote a Johnny Cash classic song and in turn, I couldn’t resist giving it a go. There are a lot of low notes in this song and I found it very difficult to sing and play, but hey – that’s not the point is it. I’m grateful to David for taking the time to write this and get in touch – I hope you like it.

I know engagement takes a bit of time

I’ll keep a close eye on this team of mine

I know that it’s so hard to keep in mind

So first of all – I’ll treat them fine
We’ve got to keep or common goals in sight

Standing by each other fight the fight

Together we can do things right

So first of all – I’ll treat them fine
Communication nothing here to hide

The way we do things here is our pride

We’ll get creative when we’re all inspired

So first of all – I’ll treat them fine
Recognise our fellow workers every time

Help them develop grow and reach their prime

And our performance will be so sublime

So first of all – I’ll treat them fine