I stayed at a Marriott hotel recently while doing business with a client. The hotel was clean, the service was OK and the breakfast was very good. But…..the good folk at Marriott saw fit to charge me £15 ($23.75) for a day’s worth of internet access. That’s as much as I pay my provider back at the ranch for a whole month. Or to put it another way, if I paid the Marriott equivalent at home, my internet access would cost me £450 ($700) a month!
I guess that now folks don’t use hotel phones anymore (and at £2 to dial a freephone number can you blame them?), the hotel needs to find another way to rip off its guests.
What do you think? Am I being unreasonable to gripe about this or in this increasingly connected world, should hotels be adding value to the guest experience by making internet access freely available?