Friday Fury – Sweet Nothings

It’s no secret I’ve been out and about a lot this week. The Employee Engagement Taskforce Conference, the L&D Connect Unconference and the CIPD HRD Conference have all had to put up with me. I survived, and I hope that all the people I met, smiled at, and talked with did too.

Whilst at the L&D Connect event I heard lots of talk of how L&D practitioners dislike the idea of training being dished out ‘like Smarties‘. The implication was that organisations could hand out training and learning like brightly coloured little sugary treats. People were saying stuff like ‘There’s more to training and development than that’. And I’m inclined to agree.

The following day as I wander round the Olympia exhibition hall at the CIPD event I hear the same thing being discussed and at the same time I find myself almost overwhelmed with brightly coloured sugary treats. In disbelief I took stacks of pictures of the offending sweeties. They were everywhere, here are just a few of them (and to avoid embarrassment I’ve left all the promotional branded ones out).

Sweets

Sweets

Sweets

Are you feeling sick yet? No – OK here’s more:

Sweets

Sweets

Sweets

Enough already! Is the L&D product market place really so uninspiring that you need to lure someone to your stand with the promise of sweeties? It strikes me that L&D professionals and suppliers might want to get together and talk about this because from where I’m sitting – the Smarties conversation didn’t sit well among all the……Smarties (other sugary treats are available).

Johnsons Revisited

Many moons ago I used to be a customer of Johnsons Dry Cleaners but their service wasn’t great, and then they famously mucked two of my friends around something rotten. I wrote a song and blog about this and my friends shared it with Johnsons and they chose (as is their right of course) to ignore the song and my friends requests for help. And I chose to unsubscribe and take my business elsewhere. Since the song went online I’ve had a steady stream of visitors to my site searching for things like ‘Johnsons poor customer service’, but aside from that, peace has reigned for some time and all has been well.

Earlier this week, this arrived in my inbox.

Johnsons unsolicited email

 At the top of this email it says: ‘At Johnsons we never send out unsolicited e-mail  communications’

I didn’t ask for this email – it is therefore unsolicited. I admire Johnsons seemingly persistent ability to do dumb things to customers. And I guess I should thank them too. Why? Well I figured they’ve given me a reason to bring their song around one more time.

Taken to the Cleaners by Johnsons

Friday Fury – What a Rip!

I stayed at a Marriott hotel recently while doing business with a client. The hotel was clean, the service was OK and the breakfast was very good. But…..the good folk at Marriott saw fit to charge me £15 ($23.75) for a day’s worth of internet access. That’s as much as I pay my provider back at the ranch for a whole month. Or to put it another way, if I paid the Marriott equivalent at home, my internet access would cost me £450 ($700) a month!

I guess that now folks don’t use hotel phones anymore (and at £2 to dial a freephone number can you blame them?), the hotel needs to find another way to rip off its guests.

What do you think? Am I being unreasonable to gripe about this or in this increasingly connected world, should hotels be adding value to the guest experience by making internet access freely available?