I continue to be impressed by the sum and power of knowledge that staff have and would like to share in organisations. And I continue to be disappointed by the lack of opportunity to share this knowledge both inside and outside organisations. Why do I come up against this mismatch so often?
In part I think it is because the further people advance up the old fashioned hirearchical org chart, the more they seem to be trained to believe the hype. Their hype and the hype of people around and often above them.
So to all you CEOs, FDs, HRDs I would like to say this. Please stop assuming that we all want to hear from you all of the time. You have two job titles. The one on your business card and this one: Chief Listening Officer. Stop broadcasting, start conversing, and be prepared to be amazed at how smart our staff and customers are.