Howdy folks
News has reached me of another customer service fail. This time the victim is Gary Franklin, and the fail is from Kodak. In truth they’ve failed a total of seven times so far. Technical fails, and customer service fails. I shan’t repeat Gary’s tale of woe – he’s blogged about it and if you want to read how a big company can do bad service, do take a look at his story.
I’ve written a short song about Gary’s printer. Who knows – maybe, just maybe it will help get Gary out of the seventh level fail and towards a suitable result. I hope you like it.