Budd networking events are great places for industry professionals to learn, share and above all, network with peers and friends in informal surroundings. We’d like to invite you to come to the next event on Tuesday 17th May where we will talk about:
Service in a social world
The way people use social media is rapidly changing the relationship between customer and seller, between employee and employer.
What impact have you seen social tools having on customer and employee experiences? Who is managing the change well, who not so well?
Come and join us for the next Budd networking event on May 17th, share your stories and debate who’s hot and who’s not. I’m really pleased to be asked to host this interactive session which will include social media case studies and some unusual examples of using the power of song and social media to get better service.
If you would like to come along please drop me a line or leave a note in the comments field on the blog.
Tuesday 17th May 2011
5:30 – 8:00 p.m.
Cinema Lounge, Jetlag Bar and Restaurant
125 Cleveland Street, London, W1T 6QB
So what would make someone pull out a guitar and try singing a song he’d never played or sung before, written just an hour or two earlier? Did someone say stupidity? Seriously folks – the answer is simple (not stupid). The answer is encouragement.
I was privileged to get myself down to the latest ConnectingHR tweetup last Monday. There was a great party atmosphere and I enjoyed catching up with some familiar faces and was excited to meet new people too.
I tried putting off the inevitability of leaving I was enjoying myself so much, but Southern Trains waits for no man. On went my coat, I picked up my guitar bag and went to leave. “Surely you’re not going without a song for us?”. And the next thing I was surfing a wave of encouragement and massacring a version of Johnny Cash’s 25 minutes to go, rewritten for the HR community.
Encouragement is very powerful stuff. When I get together with folks in the ConnectingHR community I get a sense of a great movement being co-created. It’s fun, inspiring and I believe this community is really starting to help folks to make work better. Who would have thought that HR could be such great fun? Brilliant!
Thanks to Julia Davies for holding and shaking the words. Thanks to Martin Couzins for shooting the vid. There are some great pics from the evening on his blog too.
I attended BASE in London recently, a very interesting conference with a few innovative twists. One of these twists was a series of round table discussions which delegates were encouraged to book up and run. Red rag to a bull for me, I couldn’t resist it, so I hosted a round table discussion on the behaviour required to make sustainability stick. A few kind, bright and interesting people showed up and we had a good conversation. Amongst other things we discussed productivity, engagement, value, and the emotional stakeholding we might wish to have within business. We (more or less) agreed that women collaborate better than men, and we ummed and ahhed about the end of the age of man…age…ment.
Rather than try to box off this piece of work, I’m experimenting. You can download the collective stream of consciousness and fill in the blanks yourself here. Notes from BASE Conversation We enjoyed the conversation so much we’re meeting again in a few weeks, I’ll keep you posted. Meantime your thoughts and ideas on how to fill those gaps always welcome.
PS. BASELondon is coming on May 27th – watch this space.