A man gets his guitar busted by an airline. He gets no joy from customer service depts so one year down the line (patience of a saint) he writes a song about it, sticks it on youtube and it gets 4m hits and a long overdue sorry from the airline. As a geetar man I love this idea, I hope you enjoy it too. Thanks to David Shanks for telling me about this.
Anyone got any other creative examples of customer feedback they’d like to share?
