I’ve been away for a while. Actually I used the failure of my 2 year and 2 week old Sony Vaio laptop as an excuse to take a break. I guess I should be thankful to Sony for the time off, but really, the customer experience I endured with them was like taking time off to visit the dentist for a week or two (sorry to all you dentists out there).
My laptop started playing up. Fortunately I had a good deal of my stuff backed up, not all though. I called Paul. I found out about Paul thanks to a local business directory. Paul came round, took away my Vaio and recovered my data from what turned out to be a knackered hard drive. Quick service. Friendly service. Did what he said he would. Thanks Paul.
Meantime enquiries to Sony about a replacement hard drive had started. It took me over a week to discover that Sony would be only too happy to replace the busted hard drive, in exchange for £355! An equivalent new drive costs less than £40 off the shelf so they clearly weren’t too bothered about taking me for every penny they could get. Except that they won’t be getting a penny. I’ve ordered a replacement from Amazon and I’ll have a go at fitting it myself. I have the back up dvd so I reckon it’s worth a try.
I bought Sony because I believed it would be reliable kit. I don’t think a laptop (never left the house, never dropped, carefully looked after) should fail @ 24 months but this one did. Hey ho, these things happen. I forgive you Sony, for the failure of your kit.
I did not buy Sony to get shocking delays to my enquiries and then an attempt to rip me off. If Sony don’t want to offer a service, I’d rather they didn’t bother if the alternative is such long delays plus ridiculous overpricing. Surely it would be simpler to have an approved partner to cover stuff they don’t want to do?
I wonder what you think? Should service be offered at completely daft, uncompetitive prices? Or would you have more repsect for a company that just said no, we’re not there for you, at least not like that.
