It’s been a little while since we focussed simply on great customer experiences, so I’m grateful to Adam Murby for this one.
Adam is my pilates teacher. He’s very good at what he does and as a result, he’s very busy. It can be easy to take advantage of busy people. They don’t have the time to check they’re getting the best deal; they don’t have time to make sure they’re getting the best customer experience. Adam has contacted me to pass on a quick piece of great customer experience news. I’m flattered that he thought of me, and thought to tell me. I hope you like it. Needless to say, if you’ve had a great customer experience lately, drop me a line and we’ll feature it on the blog.
Hi Doug, thought of you earlier. I had an EXCELLENT customer service experience with O2.
I rang to get an international option taken off my account, and they did that and then they asked me to stay on the line while they could check if I was paying too much on my bill in other ways.
Turns out I was, and because they were more proactive than me about MY account, I saved money I was wasting. All unprompted.
